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Platform Components

Conversational AISYS_NODE // VOICE_AI_AGENTS

Voice AI Agents

Production-ready conversational phone agents that answer calls, qualify leads, schedule appointments, and handle FAQs — 24/7, at any scale, with sub-second response latency and zero hold times.

Sub-second response latency (<1.2s avg)
Natural speech synthesis with custom voice
Call routing, lead qualification, and booking
Multi-language support (40+ languages)
HIPAA-compliant call handling options
Full call transcription and analytics
Live transfer to human agent on escalation
Twilio, VAPI, and Retell-compatible

Built with specialized infrastructure

LiveKit / WebRTCDeepgram STTElevenLabs TTSOpenAI · Anthropic LLMsTwilio SIP
Healthcare schedulingReal estate lead qualificationTrades & service dispatchCustomer support tier-1
Book a DemoPING: 14MS
NLP & ChatSYS_NODE // CUSTOM_LLM_CHATBOTS

Custom LLM Chatbots

Embeddable chat assistants trained on your proprietary data — for websites, web apps, and internal tools. Fine-tuned to speak your brand language and hold context across sessions.

RAG over docs, PDFs, URLs, and databases
Conversation memory and multi-turn context
Embeds on any web or mobile surface
Human handoff on configurable triggers
Tone and persona customization per brand
OpenAI, Anthropic, and open-source models
Intent, drop-off, and resolution analytics
GDPR-compliant data handling

Built with specialized infrastructure

pgvector / PineconeLangGraph orchestrationAnthropic · OpenAI · LlamaRedis session storeServer-sent streaming
Customer FAQ deflectionInternal knowledge basesProduct support botsLead nurturing chat
Get StartedPING: 18MS
Automation PlatformSYS_NODE // WORKFLOW_AUTOMATION

Workflow Automation

Design, deploy, and monitor intelligent automation pipelines that handle lead capture, customer follow-up, data routing, and operational workflows — without writing a line of code.

Visual drag-and-drop workflow builder
Real-time trigger and action engine
CRM, email, SMS, and calendar integrations
Conditional branching and multi-path logic
Error handling with automatic retry logic
Full execution audit trail and logging
Webhooks for custom integrations
Schedule- and event-based triggers

Built with specialized infrastructure

Temporal workflowsPostgres event storeBullMQ job queueREST + webhook fabricNative CRM connectors
Lead capture & routingFollow-up sequencesCross-platform data syncOps notification workflows
Get AccessPING: 22MS
DevOps & ITSYS_NODE // IT_SERVICE_AUTOMATION

IT Service Automation

An intelligent ITSM layer that handles tier-1 requests automatically — ticket routing, password resets, system diagnostics, and alert correlation — freeing engineering for high-value work.

Smart ticket classification and priority routing
Automated runbook execution on triggers
Alert deduplication and noise suppression
On-call rotation management and escalation
SLA monitoring with breach-prevention alerts
Password reset and access provisioning flows
PagerDuty, Jira, and Slack native integrations
MTTR reduction via automated first-response

Built with specialized infrastructure

Ansible runbook runtimeOpenTelemetry ingestJira · ServiceNow APIsPagerDuty events v2LLM intent classifier
Tier-1 ticket deflectionIncident responseAccess managementOn-call automation
Learn MorePING: 11MS
scoping plans

Volume- and Footprint-based.

Every EledraLabs production service begins with a technical scoping blueprint.

TIER // 01

Starter

Single product · single workflow

  • →One core product (voice, chat, or workflow)
  • →Up to 2,000 monthly interactions
  • →Standard integrations · email support
  • →Shared multi-tenant infrastructure
Start smallACTIVE_PLAN
TIER // 02Most picked

Growth

Multi-product · full stack

  • →Any 3 core products bundled
  • →Up to 25,000 monthly interactions
  • →Priority Slack channel + SLA
  • →Custom integrations included
Talk to salesACTIVE_PLAN
TIER // 03

Enterprise

Unlimited · dedicated · compliant

  • →All products · unlimited workloads
  • →Dedicated single-tenant deployment
  • →BAA, DPA, custom DPIA, SOC 2 letter
  • →Named engineer + 24/7 incident response
Request architecture reviewACTIVE_PLAN